1. Guests — Are newcomers treated as visitors who may come and go, or as guests who are expected, planned for, and made to feel welcome?
2. Greeters and Ushers — Smiles are the most cost effective outreach tools a church can employ. The first 4 minutes a guest is on your property are the most critical. What kind of impression are you making? Is your attitude saying, “stay away,” or “come and stay?”
3. Custodial Workers — Is your facility clean and uncluttered, especially in the ladies restroom and nursery?
4. Nursery and Children’s Workers — Are parents confident their children are well cared for and safe?
5. Sunday School/Small Group Workers — Are all attendees valued and made to feel welcome? Is God’s word being taught for transformation and not just information?
6. People who sit next to new people — Are new people ignored or included? Are they introduced to others and their comfort considered?
7. Worship Leader(s) — Is there warmth and enthusiasm? Are the people engaged in authentic worship, escorted into the presence of God?
8. People who sing — This includes the congregation as well as singers of special music. Are they smiling? is there joy? Genuineness?
9. Pastor — It’s no mistake that the pastor is so far down on the list. Unless the first eight are positive influences the pastor’s role is extremely difficult. Still, the pastor can make a huge difference. Is he engaging and people friendly? Does he handle God’s word with integrity? Does he communicate God’s truth clearly?
10. Follow-up Person(s) — Is appreciation for guests’ attendance expressed? Is an invitation for further involvement extended? Are questions adequately answered? The first 48 hours following the service is critical in securing their further participation.